FAQ

We accept returns up to one week after receiving the product. Please note that we do not offer exchanges and require the product to be completely new and in perfect condition to acept the return. We provide the returning label via email.

Yes, our pre-rolled cones are designed with your safety in mind. We use premium-quality materials, including unrefined rice paper, food-grade edible ink, and non-toxic glue. These materials ensure that our cones are safe to sm0ke and provide a clean and premium experience. The inks and adhesives used are specifically chosen to meet stringent safety standards so you can enjoy your sm0king experience without worry.

Malachite pre-rolled cones have no taste or odor. The Malachite team has extensively tested our products to ensure quality. We work closely with our suppliers to ensure no chemicals are added, maintaining a pure sm0king experience.

We prioritize quality and sustainability. Our pre-rolls use rice paper for a better sm0king experience. The designs are crafted with water-based inks, making them environmentally friendly. They are also Non-GMO, Non-CL, and Vegan.

Yes, it is legal to order our pre-rolled cones online. Malachite offers only the cone papers, which are 100% legal in the United States.

Malachite pre-rolls come in a Malachite-colored box featuring our logo and usage indications. The box is designed to be portable and convenient, providing 30 pre-rolls with all the tools needed for a stylish and enjoyable sm0king experience.

Absolutely! Our packaging is designed with a post-usage purpose. Feel free to repurpose the box for other uses, promoting sustainability and a commitment to reducing waste.

Please contact us at high@malachite.shop, and we'd be glad to do business with you and spread our unique experience.

All orders are shipped from Brooklyn, New York.

Shipping rates vary depending on factors such as the total weight of the package and the selected shipping method. Detailed shipping costs will be calculated at checkout.

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.

Currently, we primarily ship within the United States. For international inquiries, please contact our customer support for assistance.

Stay tuned for updates on promotions and discounts by subscribing to our newsletter. We also announce special offers on our social media platforms.

We're here to help! Reach out to our customer support team via email or through the contact form on our website.